Terms & Conditions

Thank you for choosing our product. We stand behind the quality of our batteries and are pleased to offer the following warranty conditions: The rationale of our Terms and Conditions is to set up the warranty and service policy of Cameron Sino products for distributors and agents to reference while handling return merchandise authorization (RMA) cases. The purpose being:

1) to reduce / minimize RMA cases due to misjudgments, and

2) to facilitate faster response times for better customer satisfaction.

1.Warranty Period

Warranty Period (from the date of purchase) for all Cameron Sino’s batteries are 12 months for Li-ion / Li-polymer Batteries and 6 months for Ni-MN/Ni-CD batteries.

2.Scope

The procedures presented in this document apply to all Cameron Sino Technology Limited products.

3.Definition

Products found to be defective within the warranty are eligible for RMA returns.

4.Procedure

a.The warranty does not cover damage resulting from: misuse, accidental damage, abnormal overloading use, negligence, abuse, revisions, improper setup, illegal repair or revisions, improper testing, over temperature/humidity specification, power surges, power spikes, power loss, natural disasters, or Unpredictable factors.

b.The warranty does not cover any modification or repaired made by any person other than authorized technicians of Cameron Sino, or

c.Damage due to misuse, abuse, accident or any damage arising out of transportation of the product.

d.Products with missing or damaged Cameron Sino labels or date-codes are not covered by the warranty.

e.No replacement will be provided if Cameron Sino finds that the returned products can function properly after Cameron Sino tested the products. In addition, the returned shipping costs and handling fees for those non-defective return products will be at the customer’s expense.

f.We cannot guarantee that we will receive your returned item(s) and we cannot be held liable.

g.The shipment of batteries is strictly regulated and monitored. Failure to comply with the correct shipping procedure may result in lost shipment or other consequences, please package your return goods well to avoid damages during return shipment.

As mentioned above, if the return items arrive in bad condition or item(s) has been modified, such case is considered as violation of Cameron Sino’s Warranty/Policy. Therefore, the customer will no longer be eligible for any refund or exchange.

h.All returns must be packed separately and tightly. Cameron Sino will reject all returns and applications if return items are not individually packaged. If the items are damaged during transportation, Cameron Sino will not be liable for any damage as a result, and all responsibilities will be borne by the customer.

5.Return Process

a. Fill out the Return Merchandise Authorization (RMA) form, you can obtain the RMA form through your respective Cameron Sino Representative or info@cameronsino.com

b.Please include the following information:

-Return Item(s) (with Cameron Sino Item Numbers)

-QTY

-date code

-Details description and reasons for the return item(s)

c.After RMA has been submitted to Cameron Sino Representative. Our Representative will check the RMA list and inform you which items are under warranty.

d.The customer is responsible for return shipping under the confirmed RMA form, we will not provide return label. Please provide the tracking number to our Representative for reference check.

e.Once your return item is received and inspected, we will send you an email to notify you for replacement or rejection.

6.Date-code

All Cameron Sino batteries contain date-codes number for manufacturing traceability that indicate when the battery was manufactured.

For Cameron Sino batteries, the 21-digit date-code is located on the top or back of the battery, the 1-4 digits of date-code are being the manufacture date. The other digits are for internal reference only.

7.Shipping Cost

Cameron Sino shall bear no responsibility for any loss or cost if the battery products cause the device being defective.

Cameron Sino will not assist any end-users on returns, instead the company shall only return items directly to the member customers.

8.Replacement order

Cameron Sino only provides replacement order instead of credit or refund.

9.Discontinued item(s)

Cameron Sino only provides credit for those discontinued item(s). The unit price will be based on documented price from Cameron Sino.

10.Handling charges

a.Non-defective returns: for any non-defective item(s) or refused shipment, we will charge 15% restocking fee.

**If the item returned to us is tested to be functioning, it will be treated as a non-defective return**